New changes to Canon CPS services as of October 1st.

October 04, 2013  •  Leave a Comment

Hey guys, I am not sure if some of you are aware of the changes that Canon has made recently with regards to their CPS program. They have released this on their website the other day:

http://www.cps.usa.canon.com/misc/cp...am_notice.html

  • We are renaming the Clean & Check process to Canon Maintenance Service (CMS) and eliminating the paper voucher. The number of items that may be sent in for CMS is being increased for eligible CPS members. Platinum members will be able to send 10 eligible items, and Gold members will be able to send 5 eligible items, during each membership year. The number of items sent in for CMS will be tracked by Canon internally.
  • We are shortening the period for each evaluation loan from two weeks to one week and increasing the total amount of equipment available for evaluation loans to eligible members.
  • In an effort to concentrate our efforts on our core professional members, we will no longer include the EOS 60D camera and future successor model cameras as qualifying equipment for any CPS level. However, owners of such equipment will still be eligible to receive repair benefits covered by the program.
  • In early 2014, the Cinema EOS C100 camera and all Cinema Prime Lenses will be added as qualifying equipment to the CPS Gold and Platinum membership levels. And we are planning to launch a new CPS Cinema level tailored to owners of other Cinema EOS cameras and lenses.
  • In an effort to balance program benefits, we are adjusting the repair discounts from their current levels. Therefore, repair discounts are being changed to 30% for Platinum level members and 20% for Gold level members. Also, there will be a cap on the number of annual repairs to which the discount can be applied, Gold level members can receive the repair discount on a maximum of 10 eligible items and Platinum level members can receive the repair discount on a maximum of 15 eligible items.
  • The annual fee for Platinum membership will be reduced from $500 to $300. The annual fee for the Gold membership level will remain at $100, and the Silver membership level will remain free to qualified professionals.
  • For organizations with large amounts of eligible Canon equipment and/or large photography staff, we are launching Enterprise CPS, which is designed to suit the needs of medium to large size organizations like newspapers, photo studios, rental houses, etc. In addition to some of the traditional CPS benefits, Enterprise CPS clients can receive benefits like on-site equipment maintenance, higher repair caps and streamlined billing. The details of this new program will be provided at a later date.

Dave


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